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Back in September I received a request from firstname.lastname@example.org (Christine Lawson?) to respond to a query from a non-member, named Neil Brayford.
Mr Brayford had asked if anyone in the Club was aware of a recall of Hobby Premium Drives/Vans as he had had trouble with his windows. They were leaking. My response of 24 September is copied below:
Please refer to our earlier correspondence.
I had a chat this afternoon with Mr. Steve Phillips, Hobby’s Motorhome Manager in the UK. He told me that Hobby were well aware of the window problem with the 2013 models and have been working hard to find a solution. A number of manufacturers were approached and asked to submit designs for consideration. The design from one of the manufacturers met the stringent criteria specified by Hobby, heat/cold tests, etc, and the factory was all set to begin production. Unfortunately word was then received from Hobby, Dusseldorf, that the company had suffered a fire and that production would be delayed. Mr. Phillips’ best guess is that the delay could now be another five to six weeks.
The dealerships will, eventually, get the go-ahead to contact all their customers who bought 2013 Premium Drives and Premium Vans. Before the vehicles can be officially recalled, however, the new parts will have to be manufactured and shipped to the Hobby dealerships/Service Centres around the country, to meet the demand. I understand that the initial contact could be in the form of a letter, email or even a phone call.
I hope you can take comfort in the knowledge that your information was correct and that moves are afoot to put things right.
I spoke to Steve Phillips again today to see if there had been any movement on the window front. He told me that plans were in place to settle the problem in the first quarter of this year. He hadn’t heard any more from Hobby on the subject since just before Christmas, but said that the dealers would be contacting owners of the affected models by phone/email to arrange suitable dates to have remedial work done.
If I haven’t heard from Hobby by the middle of February, I will be contacting Mr Phillips again. Hobby haven’t give me much reason for confidence.
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