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As the contact email for our website I regularly receive forwarded ‘sneaky’ requests from non members attempting to obtain technical information or support from Hobby through our club.
My normal response is to suggest that they join our club where they may glean a wealth of information and support from the members.
However, I am now in receipt of the fourth of a series of requests for help from a desperate non member detailing what does seem to be a serious water ingress problem on a Hobby Premium Drive / Van. He has also recently had all his windows replaced.
Obviously I have again recommended that he join our club. I could offer to place the content of his emails, including photographs showing the black mould where water has entered, on our forum on his behalf in the hope that current members may wish to communicate with him.
Do you think it is acceptable, to offer this service, or should we just wait to see if he joins our club?
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