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Hi, I’m a new member having bought a Hobby Van T500 ( 2007 ) at the end of July from David Fuller Leisure near Nottingham. I previously had a Rapido but we wanted something smaller and more manoeuvrable. The Hobby Van seemed to fit the bill nicely. I had noticed that the door didn’t seem to fit perfectly but assumed that it was just a matter of adjustment.
However on a closer look at home I noticed when looking from the side that the habitation door appeared to bow inwards in a concave manner at the top of the door and at the bottom. This was only visible in certain light and when looking along the length of the van. I reported this to Fullers and called in on a trip down south. The workshop manager had a look and said he’d never seen anything like it before. We called in on the way home a fortnight later but he wasn’t there and the assistant looked at it and agreed it looked odd.
I phoned the workshop manager again and he said he wanted another look so I took it back down last Tuesday and left it with him. Today I contacted him again and he told me an inspector from the National Caravan Council had called in unexpectedly and his view on the van door damage was that it was “cosmetic!”
My response was that if it was cosmetic they could have the van back and return my money, this received a negative response. The inspector seemed to indicate that this warping of the habitation door was common with Hobbys, Burstners, Hymers etc.
I was hoping someone might be able to shed some light on this on the forum. They seem very reluctant to do anything about it even though they admit that they noticed it was “delaminating” when they bought it in.
The whole business is spoiling our enjoyment of the “new van” and I don’t feel inclined to give in without a fight.
Any advice greatly received.
Sorry to start off with a moan!
Thanks for reading
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