The only contact I had at Hobby UK was Steve Phillips, who is no longer with the company. I contacted Hobby in Germany a couple of times before our van was delivered, trying to find out when the van would be built (we had to wait 8 months). I wrote to Nina Schnaars (email@example.com) but it was a waste of timer. Both times I was simply referred back to Hobby UK. The second time I wrote I pointed out that Hobby UK did not have the information to help me and I asked her not to refer me back. But she did anyway.